Manage billing

Your card, invoices, receipts, and cancellation are handled in the Stripe customer portal — Stripe is Suede's payment processor, and the portal is the secure, self-serve place to manage the payment side of your account.

Open the portal

Go to Settings → Billing → Membership → Manage billing (also on your account page) and click Manage billing. You are taken to Stripe's hosted portal, then returned to Suede when you are done.

In the portal you can:

• Update your payment method — change the card on file for your membership.
• View and download invoices and receipts — your full billing history.
• Cancel your membership — see below.

Cancel your membership

Cancel from the portal. A cancellation takes effect at the end of the current billing period — you keep full access through the period you have already paid for, and you are not charged again. Until then, the credits screen shows the date your access runs until rather than the next renewal date.

A membership billed through the App Store

A membership bought in the Suede for Safari app is an App Store subscription. Apple bills it, so the Stripe portal does not show it, and Settings → Billing marks it as billed through the App Store.

• Manage or cancel it in your Apple Account, under Subscriptions. Manage in the App Store in Settings → Billing takes you there, and so does Manage Subscription in the app.
• Change plan there too: a move to Ultimate takes effect at once, a move to Pro at the next renewal.
• Refunds for App Store purchases are decided by Apple, at reportaproblem.apple.com.

Buying credits and codes

Buying API credits and redeeming promo codes are done on the Suede credits screen, not in the Stripe portal — though a credit purchase is itself processed by Stripe at checkout. Each credit purchase and reload appears in your credit activity, and the matching Stripe receipt appears among your invoices in the portal.